Returns & Refunds
Returns & refunds
We want you to be happy with your Keskin Gift order. If something is not right, contact us so we can help.
Damaged or faulty items
If an item arrives damaged, faulty, incorrectly personalised or not as described, contact us promptly with photos. We will arrange the appropriate repair, replacement, refund or return.
Change of mind
Eligible unpersonalised items can be returned within 30 days in their original condition. Return shipping is the customer's responsibility unless the item was faulty.
Personalised orders
You may change or cancel a personalised order until engraving begins. Once engraving has started, correctly personalised products cannot be returned for a change of mind. Your rights for faulty, damaged, incorrect, or misdescribed goods are unaffected.
To start a return, email us with your order number. Approved refunds are issued to the original payment method within 5 working days after we receive and inspect the return; your payment provider may take longer to show the funds. [email protected]