Legal
Terms and Conditions
Last updated: 19 July 2026
These terms apply when you buy from Keskin Gift. They explain how orders are accepted, fulfilled, changed, returned, and refunded.
Seller and contact details
The seller is Keskin Gift Ltd (company number 13335038), registered at Unit 3 Keskin Gift, Camden Market Hall, London, NW1 8AL, United Kingdom. Contact us at [email protected].
Orders and acceptance
Your checkout submission is an offer to buy. We accept it when we send an order confirmation. Before acceptance, we may decline an order because an item is unavailable, payment or pricing information is incorrect, or we cannot deliver to the address. Any payment already taken will be refunded.
Prices, tax, duties, and payment
Prices and currencies are shown for your selected market. The final checkout total includes products, delivery, applicable tax, and import duties, so no import charges are due on delivery. Available payment methods are shown at checkout. A bank-transfer order is paid only when cleared funds reach our account.
Personalised products
Check all names, dates, messages, fonts, and positions before ordering. You may change or cancel a personalised order until engraving begins. Once engraving has started, correctly personalised products cannot be returned for a change of mind. Statutory rights for faulty, damaged, incorrect, or misdescribed goods remain protected.
Dispatch and delivery
Orders placed before 2pm UK time on a working day normally dispatch that day; later orders dispatch the next working day. Delivery dates are estimates, not guarantees. Europe normally takes 3–7 working days and other international destinations 5–10 working days. We will contact you about material delays within our control.
Change-of-mind returns
Unpersonalised products may be returned within 30 days in unused, original condition. Contact us before returning an item. You pay return postage for a change-of-mind return. This voluntary policy does not reduce mandatory cancellation or consumer rights in your country.
Faulty, damaged, or incorrect goods
Contact us promptly with your order number and photos. Depending on the problem, we will arrange a repair, replacement, refund, or return. We cover reasonable return postage for confirmed faulty, damaged, incorrect, or misdescribed goods.
Refunds
We issue an approved refund to the original payment method within 5 working days after receiving and inspecting the return. Your bank or payment provider may take longer to display the funds.
Liability
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Otherwise, we are responsible only for losses that were a foreseeable result of our breach and not for business losses on a consumer purchase.
Governing law
These terms are governed by English law and the courts of England and Wales have jurisdiction. If you live elsewhere, mandatory consumer protections and any right to use your local courts remain unaffected.
Questions and complaints
Email [email protected] with your order number where relevant. We aim to reply within one working day and will try to resolve complaints fairly.